Becky's medical journey
Becky’s introduction to Curaechoice came through her husband’s employer. Right from the start, her family enjoyed substantial medical benefits, including coverage for critical procedures without any out-of-pocket expenses, which significantly alleviated financial stress.
This was particularly beneficial when Becky and her sons underwent necessary treatments for acute and ongoing conditions, some of which landed them in the ER (her sons’ foot and back issues). Becky’s experience with Curaechoice wasn’t without its hurdles.
There were instances of billing errors on the part of providers that led to undue stress, such as an erroneous charge for a diagnostic procedure and her family receiving bills they shouldn’t have for the ER visits - but in each instance Curaechoice has stepped in and taken care of all expenses. “I had to get Curaechoice customer service involved but the bills got paid."
Whenever we have contacted Curaechoice, customer service has been helpful and often checked back with me to make sure I had what I needed.
Curaechoice Outcome and Feedback:
Despite initial challenges, Becky’s overall experience has been positive, highlighted by the resolution of hospital billing issues and the comprehensive coverage that ensured her family did not defer necessary medical care due to cost concerns.
The proactive member support and the peace of mind from knowing that medical expenses are covered have been significant. Today all of the bills have been paid by Curaechoice, though she is hoping there will be better billing practices on the part of the provider when using new benefits.
It’s been one of the best programs and, overall it’s really worked out well and saved money for our family.
Becky's benefits with Curaechoice
- Comprehensive Medical Coverage. All medical procedures, including emergency surgeries and treatments for chronic conditions, fully covered.
- Effective Resolution of Billing Issues. Active assistance from Curaechoice Member Support in resolving billing discrepancies.
- Peace of Mind. Assurance of coverage that allows the family to focus on recovery without financial stress.
